Privacy Policy

Latin Shop Direct

Privacy Policy

www.latinshopdirect.com

Effective Date: 16 May 2025  |  Last Updated: 16 May 2025

1. Introduction

Welcome to Latin Shop Direct ("we", "our", or "us"). We operate the website www.latinshopdirect.com (the "Site"), an e-commerce store specialising in Latin American groceries, snacks, yerba mate, and related products.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it.

By using our Site and placing orders, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

2. Who We Are

Latin Shop Direct is registered and operated in the United States. We ship products worldwide, including to Australia, the United Kingdom, the European Union, Canada, New Zealand, and other countries.

For privacy enquiries, please contact us at:

Latin Shop Direct

Website: www.latinshopdirect.com

Contact page: www.latinshopdirect.com/contact-us/

Email: info@latinshopdirect.com

3. Information We Collect

We collect the following categories of personal information:

3.1 Information You Provide Directly

  • Name and contact details (email address, phone number, postal address)
  • Account login credentials (if you create an account)
  • Payment information (processed securely via our payment provider — we do not store full card details)
  • Order details, including products purchased, quantities, and shipping address
  • Communications you send us via our contact form or email
  • Newsletter subscription preferences
  • Wish list and product review content

3.2 Information Collected Automatically

  • IP address and approximate location
  • Browser type and operating system
  • Pages visited on our Site, time spent, and referring URLs
  • Cookie identifiers and session data (see Section 7 for cookie details)
  • Device identifiers

3.3 Information from Third Parties

  • Payment processors (e.g. transaction confirmation and fraud signals)
  • Shipping carriers (e.g. delivery status updates)
  • Social media platforms, if you interact with our Facebook or Instagram accounts
  • Google Analytics and similar analytics services

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 To Process and Fulfil Orders

  • Process payments and prevent fraud
  • Arrange shipping and delivery of your order
  • Send order confirmations, tracking information, and delivery updates
  • Handle returns, refunds, and customer service requests

4.2 To Manage Your Account

  • Create and maintain your customer account
  • Allow you to view order history and manage preferences
  • Reset your password and maintain account security

4.3 To Communicate with You

  • Respond to your enquiries and support requests
  • Send newsletters and promotional emails (only if you have opted in)
  • Notify you of deals, new arrivals, and promotions relevant to your interests

4.4 To Improve Our Site and Services

  • Analyse how customers use our Site to improve functionality and experience
  • Monitor and address technical issues
  • Conduct internal research and reporting

4.5 To Comply with Legal Obligations

  • Comply with applicable laws and regulations in the US and internationally
  • Respond to lawful requests from government authorities
  • Enforce our Terms and Conditions

5. Legal Basis for Processing (GDPR / UK GDPR)

If you are located in the European Union or United Kingdom, we process your personal data on the following legal bases:

  • Contract performance: processing necessary to fulfil your order
  • Legitimate interests: improving our Site, preventing fraud, and direct marketing to existing customers
  • Consent: sending marketing emails where you have opted in
  • Legal obligation: complying with applicable laws

You may withdraw consent at any time by contacting us or using the unsubscribe link in our emails.

6. Sharing Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

6.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (to handle transactions securely)
  • Shipping and logistics carriers (to deliver your orders)
  • Email marketing platforms (to send newsletters, if you have opted in)
  • Analytics providers such as Google Analytics
  • Our e-commerce platform provider (BigCommerce)

All service providers are contractually required to protect your data and use it only for the purposes we specify.

6.2 Legal Requirements

We may disclose your information where required by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our Site. Cookies are small text files stored on your device that help us provide a better experience.

7.1 Types of Cookies We Use

  • Essential cookies: necessary for the Site to function (e.g. shopping cart, login session)
  • Analytics cookies: help us understand how visitors use our Site (e.g. Google Analytics)
  • Marketing cookies: used to deliver relevant advertisements and track campaign performance
  • Preference cookies: remember your settings such as currency selection

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site, including your ability to add items to your cart or complete a purchase.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8. International Data Transfers

As we operate globally and use third-party service providers, your personal information may be transferred to and processed in countries other than your own, including the United States. These countries may have different data protection laws than your country of residence.

Where we transfer data internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law. EU and UK customers can request details of the safeguards we use by contacting us.

9. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

  • The duration of our ongoing relationship with you (e.g. active account or recent purchase)
  • Legal obligations requiring us to retain data for a minimum period
  • Applicable statutes of limitation for legal claims

When your information is no longer required, we will securely delete or anonymise it.

10. Security of Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include:

  • SSL/TLS encryption for all data transmitted through our Site
  • Secure payment processing — we do not store full credit card numbers
  • Access controls limiting who within our organisation can access personal data
  • Regular review of our security practices

While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords for your account.

11. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

11.1 All Customers

  • Access: request a copy of the personal information we hold about you
  • Correction: request that we correct inaccurate or incomplete information
  • Deletion: request that we delete your personal information, subject to legal obligations
  • Opt-out of marketing: unsubscribe from marketing emails at any time

11.2 EU and UK Customers (GDPR / UK GDPR)

  • Restriction: request that we restrict processing of your data in certain circumstances
  • Portability: receive your data in a structured, machine-readable format
  • Objection: object to processing based on legitimate interests
  • Lodge a complaint with your local data protection authority

11.3 California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected, used, shared, or sold
  • The right to delete personal information we have collected
  • The right to opt out of the sale of personal information (we do not sell your data)
  • The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us using the details in Section 14.

11.4 Australian Customers

Australian customers have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including the right to access and correct your personal information, and to make a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Children's Privacy

Our Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

13. Third-Party Links

Our Site may contain links to third-party websites, including our social media pages on Facebook and Instagram. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Latin Shop Direct

Website: www.latinshopdirect.com

Contact form: www.latinshopdirect.com/contact-us/

Email: info@latinshopdirect.com

We aim to respond to all privacy requests within 30 days.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated policy.

Latin Shop Direct  |  www.latinshopdirect.com

Bringing Latin America to the World